Maytrika is a business operated by Kamal Kumar as an individual, engaged in the trading of home textiles including bedsheets and dohars. It is registered as a Micro Enterprise under the UDYAM scheme (UDYAM-TN-02-0481302).
Registered address: B-103, The Ace by Risland, No. 1 Corporation Road, Perungudi, Chennai – 600096, Tamil Nadu, India. Contact: [email protected] | +91 99917 06089.
We operate the website www.maytrika.com solely as a product showcase and enquiry portal. We do not currently process online payments or sell directly through this website.
We collect personal data only to the minimum extent necessary ("data minimisation") for a specific, lawful purpose.
Data collected via enquiry form: name; phone number or email address; product requirements or preferences stated in the enquiry. Data collected automatically: IP address, browser type, pages visited, and time of visit (via website analytics).
We do not collect payment card details, Aadhaar numbers, biometric data, or any data classified as sensitive personal data under the IT (Amendment) Act 2008 or the DPDP Act 2023.
Lawful basis: processing of enquiry data is based on your consent, given when you voluntarily submit the enquiry form. Automatic analytics data is processed on the basis of our legitimate interest in understanding website usage.
We use your data exclusively to: (a) respond to your product or pricing enquiry; (b) provide quotations and order information; (c) improve our website and services; and (d) comply with legal obligations. We do not use your data for automated decision-making or profiling.
We do not sell, rent, lease, or trade your personal data to any third party. We share data only with: service providers that operate our website platform and enquiry tools on our behalf and are bound by data-protection obligations; and government or legal authorities when required by law, court order, or regulatory obligation.
We implement industry-standard measures to protect your personal data, including HTTPS (SSL/TLS) encryption for all data transmitted via our website, access-controlled enquiry management, and service providers that maintain recognised security certifications such as ISO/IEC 27001. While we take all reasonable precautions, no method of internet transmission is 100% secure; we cannot guarantee absolute security but commit to notifying affected users in the event of a data breach that poses a risk to their rights.
Our website uses essential session cookies required for basic site functionality. We do not use advertising, tracking, or profiling cookies. You may disable cookies in your browser settings; this may affect some site functionality.
Enquiry data is retained for up to 3 (three) years for business correspondence and legal compliance, after which it is securely deleted. Automatically collected web-analytics data is retained per our analytics provider's retention policy.
Under the Digital Personal Data Protection Act, 2023 and the IT (Amendment) Act 2008 / SPDI Rules 2011, you have the following rights:
To exercise any of these rights, email [email protected] with the subject line "Data Rights Request". We will acknowledge within 48 hours and respond within 30 days.
We may update this Privacy Policy from time to time. The "Last updated" date above reflects any changes. Continued use of our website after changes constitutes acceptance of the updated policy.
These Terms & Conditions ("Terms") govern your use of the website www.maytrika.com, operated by Maytrika (a business run by Kamal Kumar as an individual). By accessing or using this website, you agree to these Terms.
www.maytrika.com is a product catalogue and enquiry portal. It is not an e-commerce transaction platform. No purchase, payment, or binding contract is formed through this website alone. All orders are confirmed via direct communication (email, phone, or written agreement) with Maytrika.
Product descriptions, images, and specifications (sizes, GSM, thread count, fabric type) are provided in good faith and to the best of our knowledge. Actual appearance may differ slightly due to screen settings and photography; specifications are indicative and should be confirmed in your purchase agreement; we do not guarantee the availability of any listed product at any time.
Some images and videos on this website and on our social media channels are AI-generated styled visualisations, created to show how a product might look in a furnished room. Wherever such an image appears on a product page, it is marked "Styled visualisation — AI-generated" on the image itself.
These visualisations are for styling reference only and are not photographs of the item you will receive. On most product pages, the embroidery, print layout, panel placement and colour of the actual product are shown by the unmarked photographs and the close-up product videos; where a styled visualisation and a real photograph differ, the real photograph governs.
Some product pages currently show styled visualisations only, with no unmarked photograph. On those pages every slide is marked, and a note under the gallery says so. A visualisation is never a warranty of appearance: woven textures and tone-on-tone patterns in particular tend to render with more contrast than the real cloth has. Whichever kind of page you are on — and especially if you are unsure what you are buying — message us on WhatsApp and we will send you current photographs of the actual stock before you order. The actual stock always governs.
All content on this website — including text, product descriptions, the Maytrika name and logo — is the property of Maytrika or its content providers and is protected under applicable Indian law. You may not reproduce, distribute, or republish any content without written permission.
By submitting an enquiry form, you consent to Maytrika contacting you at the phone number or email address provided for the purpose of responding to your enquiry. This does not constitute a marketing subscription.
This website is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential loss arising from your use of or inability to use this website. Our total liability in connection with any purchase shall not exceed the invoice value of the specific goods in question.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
For any complaint or dispute, contact our Grievance Officer (details below). We are committed to resolving complaints within 30 days of receipt.
We reserve the right to update these Terms at any time. The "Last updated" date above reflects the latest version.
This policy applies to all products supplied by Maytrika. Since www.maytrika.com is currently an enquiry-only portal with no online checkout, all transactions are confirmed and fulfilled via direct business arrangements. When online checkout/payment is activated in the future, this policy will be updated accordingly and customers will be notified of changes.
Returns are accepted only where: (a) the product was received physically damaged or defective; (b) the product delivered is materially different from what was confirmed in the purchase order (wrong size, fabric, or quantity); and (c) the return is initiated within 7 (seven) calendar days of delivery. Products returned outside these conditions will not be accepted.
Orders may be cancelled at no charge before dispatch. Once dispatched, cancellation is not permitted and the return process applies. Maytrika may cancel any order due to unavailability, pricing errors, or circumstances beyond our control, with immediate notice and a full refund.
Contact us at [email protected] or +91 99917 06089 within 7 days of delivery with your order reference, delivery date, photographs of the issue, and a brief description. We acknowledge within 48 hours and communicate a decision within 2 business days. Approved returns must be shipped to B-103, The Ace by Risland, No. 1 Corporation Road, Perungudi, Chennai – 600096, Tamil Nadu, in original, unused condition and packaging.
Once a returned product is received and inspected, we notify you of approval or rejection within 2 business days. Approved refunds are processed within 7 (seven) business days of confirmation, via the original payment method. When Zoho Payments is activated, online-transaction refunds will be credited to the original payment source within 7 business days of approval; the exact credit timeline depends on your bank or card issuer and may take 5–10 additional working days to reflect.
If the return is due to Maytrika's error (wrong, defective, or damaged product), Maytrika bears all return shipping costs. For any other approved return, the buyer bears the return shipping cost. We recommend a tracked courier; Maytrika is not responsible for goods lost or damaged in return transit.
Where an exchange is preferred over a refund, we will make best efforts to accommodate, subject to stock availability. Exchange requests follow the same process as returns.
Estimated delivery timelines from dispatch date: Chennai 1–2 business days; other Tamil Nadu districts 3–5 business days; Pan-India 5–10 business days. Tracking details are shared via email/SMS once dispatched. We partner with reputed third-party couriers; timelines are indicative and may vary due to courier delays, public holidays, or remote locations.
In accordance with the IT (Amendment) Act 2008 / SPDI Rules 2011 and the DPDP Act 2023, the following officer handles all policy-related queries, returns, complaints, and data-rights requests:
Grievance Officer: Pawan Kumar
Designation: Grievance Officer, Maytrika
Email: [email protected]
Phone: +91 99917 06089
Address: B-103, The Ace by Risland, No. 1 Corporation Road, Perungudi, Chennai – 600096, Tamil Nadu
Business hours: Monday–Friday 9 AM–6 PM; Saturday 10 AM–4 PM
Response: Acknowledgement within 48 hours; resolution target within 30 days.
You may also file a complaint with the Data Protection Board of India once constituted under the DPDP Act 2023.